Terms & Conditions

 

Ashley Anne’s (“Ashley Anne”, “AA”, “Ashley Anne Official”, “Ashley Anne Fashion”,, “we”, “us”) website(s) (“our site” or “sites”) and related services are made available to you in accordance to the following Terms and Conditions, Terms of Use & Services, and any other rules posted on our site. Please read these terms carefully before accessing or using our website, and before placing any orders on ashleyanne.com.au. If you do not agree to the terms and conditions of this agreement, please discontinue access and use of the site.

Ashley Anne is trading under Australian law and trademarks. Our registered address is PO Box 3261, Newton, SA, Australia. Under the ABN 72 820 183 684.

REGISTRATIONS

To make a purchase or use our website you must agree to present information about yourself that is true and accurate at the time of registration or use. Should any information change please update your member information or contact us immediately. We are not liable for any misleading or inaccurate information provided. It is your responsibility to keep your information current and complete in all respects.The password you choose or are provided with should be unique and remain private and secure. You must notify Ashley Anne customer care team via customerservice@ashleyanne.com.au immediately if you believe your account or privacy has been breached, any security risk or unauthorised usage of your account, payment details or information.Please refer to our Privacy Policy for information regarding the collection, usage and storage of your data and personal information.

ELIGIBILITY TO PURCHASE

All purchases via our site must be submitted using correct and current personal information provided. Each individual must provide their full and correct name, phone number, address, email address and any other relevant information required to action your order deemed necessary by Ashley Anne.
You must provide valid and correct payment details at the time of placing an order and failure to do so will result in an unsuccessful order transaction and any legal implications caused by using false or stolen information. Ashley Anne is available only to those individuals who meet these terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Ashley Anne. Products/goods purchased are for individual use only and should not be re-sold, used for commercial purposes or any other commercial benefit.

ORDERS

All orders are subject to acceptance and availability, and all items, including those in your cart, are not reserved and may be purchased by other customers on the site at any stage or time during the purchasing process of the items.

CREDIT NOTES

Ashley Anne Credit Notes are allocated subject to the following terms and conditions: (Please note – these terms and conditions DO NOT apply to any sale, discount or promotional codes, which are identified on the ‘Returns’ page)

  1. Credit Notes are valid for 12 months from date of purchase.
  2. Credit Notes can be redeemed against all products on ashleyanne.com.au
  3. Credit Notes are non-transferable, can only be used on ashleyanne.com.au
  4. May not be returned or redeemed for cash.
  5. If your order total is less than the value of the Credit Note, the remaining balance will be available and can be redeemed against subsequent orders.
  6. All remaining balances exceeding the value of credit or store credit must be paid via an alternate payment method.
  7. Ashley Anne is not liable for a Credit Note to an incorrect or non-existent email address. This is the sole responsibility of the customer

PROMOTIONAL CODES

All promotion codes are non-transferable and there is no cash alternative. No more than one promotional code can be applied at checkout or to an order. They cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided. Ashley Anne reserves the rights to cancel or refuse the usage of any promotional code at any time.

All promotional codes must be applied at checkout, and cannot be applied to any previous or retrospective orders. We have the right to refuse use of any promotional code for any reason. The times of use will be outlines in the marketing material, the code can not be used outside of this time.

ITEM DESCRIPTIONS & COLOUR

Ashley Anne makes every effort to display and inform you as accurately as possible on our product colours, sizes, cut, fit, make and general product descriptions. Our customer service team can assist with any questions regarding further information on our products. In terms of colour display for our products; computer monitors, tablets and mobile devices’ resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate. In relevance to varying sizes, cuts and shapes displayed via the images on the site and featured on our models we cannot guarantee they will fit you exactly the same, as each individual body is different and treat each individual piece differently. Please contact our customer service team at customerservice@ashleyanne.com.au if you have any questions regarding sizing or fit.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy for further information.

CONTACT

If you have any questions about our terms and conditions policy or terms of sale, please don’t hesitate to get in touch with our Customer Service Team at customerservice@ashleyanne.com.au or by mailing us at Ashley Anne / PO Box 3261, Newton, SA, 5074.